I build cleaner systems, smoother workflows, and stronger operations.
I’m Vicente Alcarez, an operations and automation professional with over 8 years of experience across BPO, customer support, team leadership, client operations, CRM systems, and workflow design.
About
Built from real operations experience.
My background spans customer service, technical support, telecommunications, healthcare, sales, team leadership, staffing, and operations management. Over time, I moved from front-line support into leadership and systems-focused roles.
Today, I help businesses create more organized, scalable, and efficient ways of working through CRM automation, project management systems, workflow design, and process improvement.
Experience
A career shaped by progression.
From customer service to leadership to operations and consulting, each role built a stronger foundation in execution, people, and systems.
Media Buyer
Adsurdly
- Managed digital advertising campaigns and media buying initiatives.
- Supported campaign optimization and performance monitoring.
- Collaborated with marketing teams to improve campaign ROI.
Operations Manager
Ora Digital Marketing
- Managed operations and internal processes for the organization.
- Built automation systems using GoHighLevel (GHL).
- Designed and implemented a ClickUp project management system from the ground up.
Client Operations / Consultant
Prospect Bacon
- Built CRM systems using GoHighLevel.
- Developed funnels, pipelines, landing pages, and workflows.
- Implemented ClickUp systems to improve productivity and project management.
Executive Manager
Home Sourced
- Worked directly with clients to provide staffing and outsourcing solutions.
- Delivered operational reports and performance updates.
- Oversaw workforce coordination and operational efficiency.
Customer Service Representative / Team Leader
Sykes Asia
- Handled customer service, technical support, telecommunications, healthcare, and sales accounts.
- Promoted to Team Leader based on performance.
- Managed team performance, coaching, and quality monitoring.
Selected Work
The kind of systems I build.
CRM & Workflow Automation
Built scalable CRM systems, automations, and lead workflows using GoHighLevel to improve follow-up, visibility, and execution.
ClickUp Operations System
Designed and structured project management systems in ClickUp to help teams organize tasks, workflows, accountability, and delivery.
Funnels, Pipelines & Landing Pages
Created practical marketing and operations assets including funnels, landing pages, and pipelines that support growth and execution.
Skills
Core strengths and tools.
Contact
Let’s build better operations together.
If you need someone who understands support, leadership, systems, and execution, I’d love to connect and help your business run more smoothly.